BOX OFFICE ASSISTANT 

Salary £20,500pa (would be pro rota’d to reflect working hours agreed)

Permanent opportunity x 2, up to 32 hours per week

Do you have what it takes to work as part of the team at Wales premier ice leisure facility? We are recruiting a Box Office Assistant to join our team. If you are passionate and committed to delivering a high quality and entertaining leisure experience to all of our customers, then we would like to hear from you!

As our Box Office Assistant, you will be the first point of contact for all visitors and customers of Ice Arena Wales. You should have exceptional communication skills, a self-assured manner and be able to answer face to face, telephone and email enquiries.

Reporting to the Box Office Supervisor, you will need to be confident in using a computer booking system and responding to email inquiries. The successful applicant will be enthusiastic, self-motivated and passionate about providing exceptional customer service.

Hours of work include evenings and weekends, as the business requires.

To apply, please read the job description and email your CV and covering letter outlining your experience and suitability to Emma Hartrey, boxoffice@icearenawales.com

Closing date for applications: 5pm on 23 January 2023

Please find the full job description below;

Box Office Job Description Jan 2023.pdf

Seasonal Events Staff Needed

ICE ARENA WALES is a premier sports facility in Cardiff Bay and we are actively recruiting for Events Assistants.

As part of our Events Team, you will make sure that our customers receive fantastic customer service every time.

Under the direction of the Events Supervisor, you will be responsible for the following duties:

  • Carrying out bar work – serving soft and alcoholic drinks, along with snacks to our customers
  • Using a till system to process orders and payments
  • General cleaning duties post event – wiping down working areas and disposing of any waste around the arena 
  • Ensure equipment used is cleaned to a high standard and maintain food hygiene & health and safety standards for the safety of our customers, yourself and other team members.

We are seeking individuals who are confident communicators, with an enthusiasm for delivery exceptional customer service. Our events are a busy environment to work in, but enjoyable, so being a team player is essential. You must be reliable and punctual for each shift and we will provide you with uniform. General hours of work are evenings and weekends and we offer zero hour contracts of employment to allow you and us flexibility.

Working remotely: No

Job Type: Part-time

Salary: £4.81-£9.50 per hour

Benefits:

  • Flexible schedule
  • On-site parking

Schedule:

  • Late evenings / Weekend availability

To apply, please send your CV to gamenight@icearenawales.com

Cafe Vacancy - Seasonal Events Staff

 

ICE ARENA WALES is a premier sports facility in Cardiff Bay and we are actively recruiting for Café Staff.

We are specifically seeking individuals who are 18+ years of age and who are able to work weekends from 4pm onwards to cover our events which are primarily hockey games.

As part of our Cafe Team, you will make sure that our customers receive fantastic customer service every time and be a great team-worker.

Under the direction of the Café Supervisor, you will be responsible for the following duties:

  • Carrying out cafe work – serving soft, alcoholic and hot drinks, along with hot food and snacks to our customers.
  • Using a till system to process orders and payments.
  • General cleaning duties post event – wiping down work areas and disposing of any waste.
  • Ensure equipment used is cleaned to a high standard and maintain food hygiene and health and safety standards for the safety of our customers, yourself and other team members.

We are seeking individuals who are confident communicators, with an enthusiasm for delivering exceptional customer service. Our events are a busy environment to work in, but enjoyable, so being a team player is essential. You must be reliable and punctual for each shift and we will provide you with uniform. General hours of work are evenings and weekends and we offer zero hour contracts of employment to allow you and us flexibility.

To apply for this role please email: cafe@icearenawales.com for an informal discussion.